Everything a Hong Kong clinic runs on.
ClinicSolution CSX covers the four chairs of a clinic — front desk, consultation room, dispensary and back office — in one bilingual system that speaks WhatsApp, eHRSS (醫健通) and every way this city pays.
Reception
The front desk, without the friction.
Appointments, tickets, walk-ins, reminders and bills — one calm screen for the busiest desk in the clinic.
See it liveAppointments that confirm themselves
Book the slot and CSX does the chasing — confirmation on WhatsApp the moment it's made, a reminder the day before, SMS as fallback. May stops phoning; no-shows stop happening.
See it live3 confirmations sent automatically · 無需致電
QR check-in, and a queue that runs itself
Patients scan the Heals tree QR at the door and take a ticket on their phone. The queue orders itself, the TV board calls each number, and the desk answers far fewer “how much longer?” questions.
See it liveAny record, eight seconds away
Name, phone number or HKID fragment — the patient master finds the record before the patient reaches the desk. Allergies, balance and last visit sit on the first screen, not three clicks in.
See it live陳大文 Chan Tai Man
HKID A123***(4) · M · 52
Messages where patients actually read them
Recalls, results-ready notes and rebooking nudges go out on WhatsApp first, SMS if unread. Replies land back in one inbox at the desk — no more clinic phone tag.
See it live陳先生您好，提提您明天 09:00 於本診所覆診。回覆 1 確認。
WhatsApp · Delivered ✓✓
1 ✓ 唔該晒
Billing that takes every way Hong Kong pays
Cash, card, insurance and Health Care Vouchers (醫療券) on one receipt. Insurance items route to DocNet for claiming, and the till reconciles itself at closing.
See it livePaid · receipt printed 收據已列印
See all four chairs in one demo.
Twenty minutes with sample Hong Kong clinic data — or book a walkthrough with our team.